Service Charter

No.	Services Offered	Requirements to Obtain Service	Cost of Service	Timeline
1.	Creation of offices	A written request for the establishment of an office by the concerned head of the department Approved departmental organogram Current staff workload analysis Compliance with all relevant legal requirements	Free	30 Days
2.	Abolishment of offices	A written request for the abolishment of the office(s) Sufficiently documented evidence as to why the office should be abolished Compliance with all relevant legal requirements	Free	30 Days
3.	Advertisement of vacant job positions and receiving job applications	All documents cited in the advertisement	Free	21 Days
4.	Shortlisting of candidates for advertised job positions	Proof of meeting the minimum requirements as per the advert Proof of meeting the requirements as per Chapter Six of the Constitution of Kenya 2010	Free	14 Days
5.	Interviewing shortlisted candidates	Original and certified copies of National Identification card, academic and professional documents Job All other documents as per the advert	Free	14 Days
6.	Notification of successful/unsuccessful candidates for job Interviews	Provision of correct contacts during the application	Free	14 Days
7.	Issuance of Letter of Appointment to successful Job Job candidates	Proof of meeting the requirements as per Chapter Six of the Constitution of Kenya 2010	Free	7 Days
8.	Promotion of Staff	Staff Performance Appraisal Report in Staff Records Documentation proof of promotion Original academic and professional certificates Original letter of appointment to the current position Original National ID Card Lack of any active disciplinary record Compliance with Career Progression Guidelines, circulars, and other relevant statutes Registration and licenses to professional bodies where applicable	Free	30 Days
9.	Audit of offices and departments on values and principles (Article 10 & 232, Public Service/Values & Principles Act 2015)	Written complaint As per the National Values and Principles of Governance tools	Free	Continuous
10.	Disciplinary measures on errant county staff	Disciplinary report forwarded to the CPSB by the County HR Advisory Committee Cooperation of the parties involved	Free	14 Days
11.	Promotion of values and principles in the county public service	Citizen feedback on adherence to the values and principles expected Internal/external survey	Free	Continuous
12.	Submission of Annual Report to the County Assembly	Obligatory	Free	December
13.	Advisory services on HR issues	Request for services	Free	Continuous
14.	Making Recommendations to SRC on terms of service	Promptly forwarded requests, complaints, and grievances to the County Public Service Board. CBA proposals by respective unions	Free	30 Days
15.	Submission of Reports to the County Assembly/Departments	Formal request	Free	Continuous
16.	Information and advisory opinion	Written request	Free	7 Days
17.	Handling customer grievances	Written request	Free	30 Days
18.	Handling Human resource review requests	Written request	Free	21 days from receipt of the letter
19.	Policy formulation	Public participation	Free	30 Days

WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY

Any service/good rendered that does not conform to the above standards or any officer who does not live up to the commitment to courtesy and excellence in Service Delivery should be reported to:

The Chairperson Migori County Public Service Board P.O Box 365 – 40400 Suna Migori Telephone: Email: info@migoricountypsb.go.ke Website: www.migoricountypsb.go.ke Office hours: 7:45 am – 5:00 pm (Monday – Friday)